Terms and Conditions

1. Session Bookings
All coaching sessions depend on available slots. Your booking will be officially confirmed once full payment is received and the registration process is fully completed.

2. Changing a Booking
To reschedule a session, notice must be given at least four hours before the session’s scheduled start. If a session needs to be postponed due to poor weather or other unexpected events, Shand Tennis Coaching Limited reserves the right to reschedule at its discretion.

3. Cancellations and Refunds
Refunds will only be considered in emergency situations. To request a cancellation and potential refund, please email us at shandtennis@gmail.com. If a session is called off due to adverse weather or other unforeseen circumstances, the decision to offer a refund will be made by the coaching staff.

4. Punctuality and Attendance
We ask that all participants arrive on time for their sessions. If a participant arrives late, the session will still end at the scheduled time, and no refund will be given for missed time.

5. Health Requirements and Safety
All participants must ensure they are physically able to take part in tennis coaching activities. Any existing medical conditions or injuries must be communicated to the coaching staff in advance. Players are expected to follow all safety instructions provided by the coaching team.

6. Assumption of Risk
Participation in coaching sessions is voluntary and at your own risk. Shand Tennis Coaching Limited and its staff are not responsible for any injuries, accidents, or losses incurred during sessions, except in cases of proven negligence or intentional harm.

7. Behaviour and Conduct
Respectful and positive behaviour is expected from all participants. Any inappropriate, unsafe, or disruptive conduct may result in the immediate end of the session without a refund.

8. Photography and Video Use
Photos or videos may be taken during sessions for promotional or training purposes. If you do not wish to be included in any media, please notify us ahead of time.

9. Acceptance of Terms
By booking with Shand Tennis Coaching Limited, you acknowledge that you have read and agreed to these terms and conditions. We reserve the right to update these terms at any time without prior notice.